How to add a self-service ticket experience

How to add a self-service ticket experience

Learn how to allow customers to add tickets themselves
Last Updated June 16, 2022
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Tactful’s digital assistant allows your customers to place tickets themselves without the need to contact a support agent.

This article shows you how to create an item for customers to place tickets.

How to create a self-service ticket item

  • Choose your workspace.
  • On the left menu, click Content Center > Items.
  • Click the Add New Item button.
  • A pop-up will appear.
  • Select Item TypeService“.
  • Name your item a relevant title like “Place Ticket”.
  • Add a tag “type in your own tag”.
  • Select Buttons on the left menu of the new item dashboard.

  • Deactivate default buttons.
  • Name your Button1 Label, for example “Submit Ticket”.
  • Select your Button1 Action as “Add Ticket“.
  • Click the Save Changes button.

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