How to add/edit wrap-up messages

How to add/edit wrap-up messages

Save time by automating your wrap-up message
Last Updated April 27, 2022
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Wrap-up messages can save your agents both time and effort ending the conversations with customers.

The Tactful AI enables you to add wrap-up messages in both English and Arabic.

In this article, we’ll show you how to add or edit your agents’ wrap-up messages.

Note: You need to log in first to add or edit wrap-up messages

Going to Agent Desktop

To go to the Agent Desktop, just:

  • Select your workspace. You’ll be directed to the Dashboard.
  • Then, click on Agent Desktop.

Adding English wrap-up message

To add or edit an English wrap-up message, follow these simple steps:

  • Click the wheel icon on the upper right next to your agent’s name.
  • A pop-up will appear.
  • Type your message in the English Wrap-up Message.
  • Scroll to the bottom, and click the Save button.
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