Welcome messages can speed up the replying time and save your agent’s effort.
Tactful AI enables you to add welcome messages in both English and Arabic.
This article shows you how to add or edit your agents’ welcome messages, so let’s get to it!
Going to Agent Desktop
To go to the Agent Desktop:
- Select your workspace. It’ll direct you to the Dashboard.
- Then, click on Agent Desktop
Adding English welcome message
To add or edit the English welcome message:
- Click the wheel icon on the down left of your screen.
- A pop-up will appear.
- Type your message in the English Welcome Message.
- Scroll to the bottom, and click the Save button.
Adding Arabic welcome message
To add or edit the Arabic welcome message:
- Click the wheel icon on the down left of your screen.
- A pop-up will appear.
- Type your message in the Arabic Welcome Message.
- Scroll to the bottom, and click the Save button.
