The AI Bot is a great assistant, but if your customers need to speak with a human agent to solve a complicated issue, that’s where the Handover buttons come in handy.
In this article, we show you how to enable that feature.
Enabling this feature will allow customers to have the option to request to talk with a human agent.
To enable Handover To Human Agent, follow these steps:
- Click on Configuration in the main menu, then go to Handover.
- Check the box next to Enable Handover Button.
- Then Save Changes.
ℹ️ By default, this option is turned ON.