How to enable AI Bot to take over inactive conversations after a specific period of time

When the conversation is inactive for a certain period of time, AI Bot will take over the conversation.

In this article, you will learn how to set the duration of this period in minutes.
Let’s get to it!

Changing inactive conversation timeout duration

Setting the duration of this period will change when AI Bot takes over the conversation.

Here is how:

1. On the left menu, click on Configuration.
2. Go to Handover.
3. Set the number of minutes for Inactive Conversation Timeout In Minutes.
4. Save Changes.

ℹ️ By default, this option is set to 1440 minutes which means after the conversation is inactive for 24 hours, then the AI Bot will take over it.