Running a fast-growing business requires hiring customer service agents around the clock to answer customer questions and inquiries.
However, having lots of customers and a shortage of agents can:
- Tire your agents over time
- Make customers unpleased with delayed answers and inaccurate information.
Luckily, having an AI Bot that can understand human language will:
- Save your business time and effort.
- Provide your customers with a seamless experience.
Enabling Natural Language Understanding
This feature allows the AI Bot to understand human language and answer customer questions.
To enable the AI Bot to understand customers’ language:
- On the left menu, click on Configuration.
- Go to Artificial Intelligence.
- Check the box next to Natural Language Understanding.
- Save Changes.
⚠️ Turning OFF this option will make the AI Bot struggle to understand customer conversations. Conclusively, your brand will deliver a poor experience to your customers. Use it with caution.
