Uncalled scenarios could happen even when your team’s squeezing hard to help customers. For example, internet connection cut off, an out-of-the-blue event, and so much more!
Frit not, our adaptable & customizable hand-over feature’s here to cover the unexpected for you. Take a step towards your customer satisfaction and learn:
- How to enable AI Bot to take over inactive conversations after a specific time
- How to allow users to end conversations with an agent and return to the AI Bot
- How to make AI takes over when your agent is busy with other conversations
- How long can your agent stay disconnect before AI Bot takes over the conversation
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All with our AI roles and assignment strategies!