Uncalled scenarios could happen even when your team’s squeezing hard to help customers. For example, internet connection cut off, an out-of-the-blue event, and so much more!
Frit not, our adaptable & customizable hand-over feature’s here to cover the unexpected for you. Take a step towards your customer satisfaction and learn:
- How to enable AI Bot to take over inactive conversations after a specific time
- How to allow users to end conversations with an agent and return to the AI Bot
- How to make AI takes over when your agent is busy with other conversations
- How long can your agent stay disconnect before AI Bot takes over the conversation
Team Managment
Get the best of surprising and ordinary times by learning how to manage your team
All with our AI roles and assignment strategies!
