Each item in the CMS has a title & you can add more information like description, gallery of images, embedded video, and so on.
In addition, customers can have a pop-up view inside the chat area displaying the item’s info & visuals.
Here is how to enable this “Details View” experience:
- On the left menu, click on configuration, Skills, then Browsing.
- Check the box next to Details View.
- Then Save Changes.
ℹ️ By default, this option is turned OFF