Turn on detailed display for items

Each item in the CMS has a title & you can add more information like description, gallery of images, embedded video, and so on. 

In addition, customers can have a pop-up view inside the chat area displaying the item’s info & visuals. 

Here is how to enable this “Details View” experience:

1. On the left menu, click on configuration, Skills, then Browsing.
2. Check the box next to Details View.
3. Then Save Changes.

ℹ️ By default, this option is turned OFF