
Creating Text Message
- To create a Text message, Click the type icon
- Type your message in the “Add Text Message” text area field.
- To create a Quick Reply, Click the chat bubble icon
- Click the +Quick Reply button
- A pop-up will appear.
- Type the title of the reply in the Title field.
- Select the type of reply from Payload, (Thanks, Remote Consultation, Login, follow order, user info, Transfer, or calculator, Request)
- To save the changes, Hit the Save button
- To delete the reply, Hit the Delete button.
ℹ️ To add another Quick Reply, Hit the +Add Quick Reply button

Creating Image Message
- To create an image message, click this icon
- Add image link in the Image Link field.
Note: To get the Facebook URL for an image or video, do the following:
1. Click the image or video thumbnail to open the full-size view.
2. Copy the URL from your browser’s address bar.
- To create a Quick Reply, Click this icon
- Click the +Quick Reply button
- A pop-up will appear.
- Type the title of the reply in the Title field.
- Select the type of reply from Payload (Thanks, Remote Consultation, Login, follow order, user info, Transfer, or calculator, Request)
- To save the changes, Hit the Save button
- To delete the reply, Hit the Delete button.
Note: If you don’t want to save the changes made, hit the Cancel button.
Note: To add another Quick Reply, Hit the +Add Quick Reply button.
Note: Click this icon to cancel.

Adding Video Message
- To create a video message, Click this icon
- Add image link in the Video Link field.
Note: To get the Facebook URL for an image or video, do the following:
- Click the image or video thumbnail to open the full-size view.
2. Copy the URL from your browser’s address bar.
- To create a Quick Reply, Click this icon
- Click the +Quick Reply button
- A pop-up will appear.
- Type the title of the reply in the Title field.
- Select the type of reply from Payload, (Thanks, Remote Consultation, Login, follow order, user info, Transfer, or calculator, Request)
- To save the changes, Hit the Save button
- To delete the reply, Hit the Delete button.
Note: If you don’t want to save the changes made, hit the Cancel button.
Note: To add another Quick Reply, Hit the +Add Quick Reply button.
Note: Click this icon to cancel.

Creating Message With Buttons
- To create a Text message, Click this Icon
- Type your message in the Add Text Message text area field.
- Click the +Add Buttons button.
- A pop-up will appear.
- Add button title in the Title field.
- Select button Type, e.g. Call Phone, Trigger Action, Visit Website.
- Click the Save button.

Creating Card Message
- To add a Card Message, Click this icon
- Click the Upload Image icon
- .A pop-up window will appear.
- Click the Upload button to upload an image:
= My files: (to upload an image from your device) > Select Files > Open
> Click on image > Upload
= Web Address: (to upload an image online by adding image URL.) > add image URL
> Upload.
= Camera: To take a phone from your device camera and upload it.
Note: You can search existing images on the Tactful system by using the Search bar
- Add a Title to the card message in the Title field.
- Add a description in the Description field.
- Click the +Add Buttons button.
- A pop-up will appear.
- Add button title in the Title field.
- Select button Type, e.g. Call Phone, Trigger Action, Visit Website.
- Click the Save button.
Note: If you don’t want to save the changes, Hit the Cancel button.
- To create a Quick Reply, Click this icon
- Click the +Quick Reply button
- A pop-up will appear.
- Type the title of the reply in the Title field.
- Select the type of reply from Payload (Thanks, Remote Consultation, Login, follow order, user info, Transfer, or calculator, Request)
- To save the changes, Hit the Save button
- To delete the reply, Hit the Delete button.
Note: If you don’t want to save the changes made, hit the Cancel button.
Note: To add another Quick Reply, Hit the +Add Quick Reply button.
Note: Click this icon to cancel.

Adding Carousel Card Message
- To add a Carousel Card Message, Click this icon
- Click the Upload Image icon
- A pop-up window will appear.
- Click the Upload button to upload an image:
= My files: (to upload an image from your device) > Select Files > Open
> Click on image > Upload
= Web Address: (to upload an image online by adding image URL.) > add image url
> Upload.
= Camera: To take a phone from your device camera and upload it.

Adding Carousel Card Message
- To create a Quick Reply, Click this icon
- Click the +Quick Reply button
- A pop-up will appear.
- Type the title of the reply in the Title field.
- Select the type of reply from Payload, (Thanks, Remote Consultation, Login, follow order, user info, Transfer, or calculator, Request)
- To save the changes, Hit the Save button
- To delete the reply, Hit the Delete button.