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Get Started
Getting Started Guide
Users and Roles
How to Create/Edit a Category
How to Create/Edit an Item
How to Import/Export Items in Bulk
How to train your chatbot to answer FAQ
Categories
Administration
Simplify your profile administration. Take control of user management, communication channels, language preferences, and subscription details effortlessly.
Channels
Connect to Facebook, WhatsApp & website, and learn how to customize each channel.
Service Desk
Efficiently manage all customer interactions, featuring the Unified Inbox for streamlined communication, Ticketing for issue tracking, and Contacts for easy access to customer information.
Unified Inbox
Learn how to use the “Unified Inbox” to manage conversations & provide great customer experience to your customers.
Ticketing
Capture, assign & solve customers complains in few steps.
Supervisor Hub
Monitor your queues & individual agent’s activities throughout the day.
Realtime Monitor Overview
Engagement History Overview
Workgroups Overview
Reports & Analytics
Generate reports that visualize data about your customer experience.
Agent Reports
Content Manager
Use the integrated content management system to add your products, services & help articles. Also you can import bulk items in one go.
Content Manager Overview
How to Create/Edit a Category
How to Import/Export Items in Bulk
How to Create/Edit an Item
How to train your chatbot to answer FAQ
How to Create/Edit FAQ
Bot Manager
Effectively enhance your chatbot’s performance with Bot Manager, managing Intents for understanding user queries and AI Analytics for insightful performance reports.
AI Training Analytics Overview
Intents Overview
Troubleshooting
Having troubles? Find a solution here or contact support for assistance.
Solving AI Training Failure
System Requirements for Unified Inbox
Webchat Widget not loading
Facebook page not connecting
Issues with Push Notifications
Release Notes
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Contact Us
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