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Unified Inbox

Learn how to use the “Unified Inbox” to manage conversations & provide great customer experience to your customers.

Categories

Unified Inbox Status Management

How to Add Notes to Any Conversation

How to Use Whisper Mode to Request Assistance and Chat with Another Team Member

How to Update Customer Info Using Unified Inbox

How to add/search for a Ticket in Live Conversations Using Unified Inbox

How to Filter Conversations Inside Unified Inbox

Agent to agent transfer

Using Attachments in Unified Inbox

Unified Inbox Overview

System Requirements for Unified Inbox

Tactful Ltd.

Registered in England. Company No: 10279888. Stirling House Business Centre, Cambridge Innovation Park, Waterbeach, Cambridge CB25 9QE, United Kingdom.