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Getting Started
Getting Started

Best place to get everything right from the beginning with Tactful UCX

  • Starting Guide
  • Customizing & deploying webchat widget
  • Connecting Facebook Page
  • Inviting team members
  • Adding items to CMS
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Agent Desktop

Learn how to manage conversations & provide a great experience to your customers

  • How to filter conversations
  • How to edit customer info
  • How to chat with team using How whisper mode
  • How to edit automatic welcome messages
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06 Supervisor Hub
Supervisor Hub

Learn how to manage conversations, tickets, transactions & customers

  • Engagement Monitor Overview
  • Engagement History Overview
  • Ticketing Overview
  • Managing Tickets
  • Transactions Overview
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Settings
Settings

Adjust your profile’s settings to work in harmony with your operations

  • How to edit your business information
  • Roles overview – Invite & manage team members
  • Configure shopping experience & ordering skills
  • Change currency & formatting
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FAQ

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Video Tutorials

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