tactful Help Center

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Find some useful tips as you get started on your journey into Tactful. Your customers are going to enjoy the experience chatting with you!
Efficiently manage all customer interactions, featuring the Unified Inbox for streamlined communication, Ticketing for issue tracking, and Contacts for easy access to customer information.
Simplify your profile administration. Take control of user management, communication channels, language preferences, and subscription details effortlessly.
Monitor your queues & individual agent’s activities throughout the day.
Use the integrated content management system to add your products, services & help articles. Also you can import bulk items in one go.
Effectively enhance your chatbot’s performance with Bot Manager, managing Intents for understanding user queries and AI Analytics for insightful performance reports.

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