How to start using Tactful UCX
Getting Started
Best place to get everything right from the beginning with Tactful UCX
Managing Team & Roles
Invite, remove or change roles of your team members from a single dashboard
Create Shopping Experience – Ordering Skill Settings
Customize & optimize your customers' shopping experience from a single dashboard
How to customize your web chat widget look
Adjust the colors, icon & position of your webchat to match your brand
Connecting Facebook Page & Messenger
Link your "Facebook Business Account" to connect your page & messenger
Campaigns Overview “Video Tutorial”
Create campaigns & target customers with certain behavior
How to create a new category
Learn how to use the Content Center to add new categories
How to create a new item
Learn how to use the Content Center to add new items
How to import & export a bulk of items
Import bulk products from your website using bulk importer or Zapier
Create Your 1st Custom Intent “Video Tutorial”
A step by step video guide on how to create a new custom intent
How to configure AI Presets
Your profile comes with ready-made AI presets to choose from
How to add FAQs and informative answers
Learn how to use the Content Center to add/edit FAQs
How to train your chatbot to answer FAQ
Learn how to get your bot understand your customer's question and retrieve answers from the Content Center