System Requirements for Agent Desktop

System Requirements for Agent Desktop

The minimum system requirements to support Agent desktop functionality
Last Updated November 7, 2022
Table of Contents

Before using Agent Desktop, we recommend users to check with their system administrators to ensure the following system and browser requirements are available.

Compatible browsers

  • Chrome (Latest version)
  • FireFox (Latest version)
  • Safari (Latest version)

Internet speed

UsageMinimum requirements
Basic text chat2 Mbps download, 1Mbps upload
High traffic multichannel
(Using media like images, videos, attachements, etc.)
4 Mbps download, 2Mbps upload


Try to test your current internet speed. Click Show more info to view the upload speed:

In this example:
Download speed = 26 Mbps
Upload speed = 2.2 Mpbs

Hardware requirements

ComponentMinimum requirements
Processor 1.4 GHz
Memory4 GB RAM

How to find device specifications

  • Click on the Windows Start button, then click on Settings (the gear icon).
  • In the Settings menu, click System > About.
Settings menu
About screen
  • On this screen, you should see specs for your processor, Memory (RAM), and other system info, including Windows version.

How to check PC performance

On the keyboard, press Ctrl + Alt + Delete, you will see few options. Select Task Manager, then choose the Performance tab.

Task Manager

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