Customer Contact reports are a presentation of Customer Contact metrics that helps you identify actionable insights related to the customer experience. They summarize analytics, agent rankings, service level agreement (SLA) […]
Reports & analytics
Use Customer Contact reports to have an overview of the support team/individual agent’s performance, and customer interactions. Data gathered from these reports bring insights into best practices support teams should maintain and the areas for improvement.
Agent reports
Agent reports can be used to monitor agents activity, performance, compliance with service level agreements, and so on. This group of reports analyzes customer conversations to give insights on the […]