Agent Desktop

Agent Desktop

Learn how to use the “Agent Desktop” to manage conversations & provide great customer experience to your customers.

Using attachments in Agent Desktop

While agents are handling customers’ conversations, they can receive attachments that support the customer case. These files are saved for future reference in the Attachments tab of the conversation. In […]

Agent Desktop Overview

Summary Tactful AI Agent Desktop allows users to communicate smoothly through their connected channels, all with the ability to browse and/or add user info, previous transactions, and tickets. Agent Desktop […]

How to manage calls in Agent Desktop

In this article we’ll introduce how agents can make/receive calls through Agent Desktop. ℹ️ Voice feature is only available for Enterprise plans. Initiating calls Agents can initiate calls: From dialer […]