Understand how to use Tactful's Content Center "CMS"
Content Center
Use the integrated content management system to add your products, services & help articles. Also You can import bulk items in one go.
How to create a new category
Learn how to use the Content Center to add new categories
How to create a new item
Learn how to use the Content Center to add new items
How to import & export a bulk of items
Import bulk products from your website using bulk importer or Zapier
How to add a self-service ticket experience
Learn how to allow customers to add tickets themselves
Zapier Integration
Learn how to integrate your Tactful's workspace with Zapier.
How to add FAQs and informative answers
Learn how to use the Content Center to add/edit FAQs
How to train your chatbot to answer FAQ
Learn how to get your bot understand your customer's question and retrieve answers from the Content Center
Add commands to your product/service with action buttons
Enable customers to interact with your chatbot while browsing products or services.
How to create an item request flow
Use Item Options to enable customers create transactions through the item request flow