Have human agents? Allow your customer to request to talk to human agents when they need
Have human agents? Allow your customer to request to talk to human agents when they need
Pausing the AI is important when your agents take over any conversation, so customers don't receive replies from the AI & your agents at the same time
Enable agents to takeover conversations & chat with customers to handle cases that require attention
When an agent - who is talking to the customer - is idle or inactive for number of minutes, you can make AI take over the conversation
Grant your customers the option to end their active conversations with your agents & return to using the AI Bot
AI Bot will take over inactive conversations after a specific period of time, here is how to control it
Goodbye to the unexpected customer service outcomes