Samples Reports
Understand how to use & read the Samples Report
Intents Performance Report
Understand how to use & read the Intents Performance Report
Intents Confusion Report
Understand how to use & read the Intents Confusion Report
Reporting & Analytics Overview
Customer Contact reports are a presentation of Customer Contact metrics that helps you identify actionable insights related to the customer experience. They summarise analytics, agent rankings, service level agreement (SLA) compliance reports, agent availability, and customer satisfaction ratings. Agent Reports Metrics Below is a list of what the agent reports measures, and how each metric […]
Agent Reports
Agent reports can be used to monitor agents’ activity, performance, compliance with service level agreements, and so on. This group of reports analyses customers’ conversations to give insights on the overall customer service performance. Using Filters Supervisors can use the filters shown below to: Then by clicking Apply Filter the reports will be retendered to […]