Understand how to use & read the Samples Report
Understand how to use & read the Samples Report
Understand how to use & read the Intents Performance Report
Understand how to use & read the Intents Confusion Report
Customer Contact reports are a presentation of Customer Contact metrics that helps you identify actionable insights related to the customer experience. They summarize analytics, agent rankings, service level agreement (SLA) […]
Agent reports can be used to monitor agents activity, performance, compliance with service level agreements, and so on. This group of reports analyzes customer conversations to give insights on the […]