Category: Administration

Simplify your profile administration.
Take control of user management, communication channels, language preferences, and subscription details effortlessly.

Webchat Widget not loading

Problem Sometimes after deploying webchat into your website, it is still not visible. Cause If the webchat widget does not load, this might be because your website has a Content-Security-Policy (CSP) applied, that prevents loading the widget script and images from remote websites; in this case “webchat.tactful.ai”. Resolution Add “webchat.tactful.ai res.cloudinary.com” to your Content Security […]

How to manage your subscription

Admin can manage or change the current plan or for existing users number of seats. You can review Plans including different features for Tactful to choose the suitable one as per your needs. From the left side menu of your workspace press on Administration > Subscription. Current plan Admin can check the status of the […]

Facebook page not connecting

Problem When you try to connect Facebook Messenger to your profile, it does not succeed or shows error in the last step. Cause If the Facebook page does not connect successfully, this might be because you’re not an admin on the Facebook page, or it is already linked to another application. Resolution First step, make […]

Microsoft 365 Tenant Prerequisites

When connecting to Microsoft Outlook 365 with OAuth2 to connect the email channel, the following steps are required: you should be member of Azure Directory and must have a license for Outlook 365. You will need a user with the “Application administrator” and the “Application developer” role. 1. Add license to a user: 2. Enable […]