Webchat Widget not loading

Table of Contents

Who can use this feature

Accessible to

AdminSupervisor

Supported on

All Plans

Problem

Sometimes after deploying webchat into your website, it is still not visible.

Cause

If the webchat widget does not load, this might be because your website has a Content-Security-Policy (CSP) applied, that prevents loading the widget script and images from remote websites; in this case “webchat.tactful.ai”.

Resolution

Add “webchat.tactful.ai res.cloudinary.com” to your Content Security Policy.

In Apache, edit your config file to:

Header set Content-Security-Policy "default-src 'self' 'unsafe-inline' 'webchat.tactful.ai' 'res.cloudinary.com';"


For Nginx:

add_header Content-Security-Policy "default-src 'self' 'unsafe-inline' 'webchat.tactful.ai' 'res.cloudinary.com';";

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