Invite, remove or change roles of your team members from a single dashboard
Settings
Adjust your profile’s settings to work in harmony with your operations.
How to allow customers to request to chat with a human agent
Have human agents? Allow your customer to request to talk to human agents when they need
How to make the AI Bot pause automatically when your agents take over any conversation
Pausing the AI is important when your agents take over any conversation, so customers don't receive replies from the AI & your agents at the same time
How to enable AI automatic language detection
Make your AI assistant automatically switch languages based on your customers’ language
How to enable your AI Bot to understand human language
Having an AI Bot that can understand human language will save your business time and effort and provide your customers with a seamless experience
How to allow AI Bot to reply to Facebook comments over your Facebook page
Learn how to make the AI Bot provide automated replies to your customers’ Facebook comments
How to enable AI to provide recommended answers from your knowledge base when failing to find a FAQ answer
Provide your customers with recommended answers from your knowledge base
How to enable the AI Bot to search products/services when customers ask in conversations
Allow your AI to find & display your products or services when your customers use relevant keywords in the conversation
Configure required customers info on checkout -Customers Skill Settings
Collect customers' info on checkout to deliver better experience
Create Shopping Experience – Ordering Skill Settings
Customize & optimize your customers' shopping experience from a single dashboard
Create a fire sale on all items in the store – Offers Skill Settings
Learn how to create offers & discounts on products
How to change your brand’s voice & tone using Editor Skills
Edit the copywriting & messages addressed to your customers according to your brand’s voice & tone
How to allow agents to takeover conversations & chat with customers
Enable agents to takeover conversations & chat with customers to handle cases that require attention
How to make the AI take over conversations when the agent is busy with other conversations
When an agent - who is talking to the customer - is idle or inactive for number of minutes, you can make AI take over the conversation
How to allow users to end conversations by returning to the AI Bot while they are in a conversation with an agent
Grant your customers the option to end their active conversations with your agents & return to using the AI Bot
How to enable AI Bot to take over inactive conversations after a specific period of time
AI Bot will take over inactive conversations after a specific period of time, here is how to control it
How long can agents stay disconnected before AI Bot takes over the conversation
If your agent's internet is disconnected for a specific period of time, AI Bot will take over the conversation. Learn how to control it.
How to setup/change business information
Set & change your business information, brand name, logo & MUCH MORE
How to allow customers to browse your products/services
Customers can browse products & services as well as placing tickets themselves
Allow customers to choose quantity when placing orders
Does your business offers the option to order quantities of the same item?
Turn on detailed display for items
Allow customers to display your CMS's items detailed view that includes description, gallery of images, embedded video, links & more
Change currency & formatting
Set your currency in your prefered format that will be displayed to your customers & in your admin panel to your team
How to use Tactful AI for handling your customers by Agent without Chatbot
In this guide, you'll learn how to handle your customers by agent only and without the chatbot, using Tactful AI.