Settings

Invite, remove or change roles of your team members from a single dashboard

Have human agents? Allow your customer to request to talk to human agents when they need

Pausing the AI is important when your agents take over any conversation, so customers don't receive replies from the AI & your agents at the same time

Make your AI assistant automatically switch languages based on your customers’ language

Having an AI Bot that can understand human language will save your business time and effort and provide your customers with a seamless experience

Learn how to make the AI Bot provide automated replies to your customers’ Facebook comments

Provide your customers with recommended answers from your knowledge base

Allow your AI to find & display your products or services when your customers use relevant keywords in the conversation

Manage your tax calculations with ease

Automatically reply to customers greetings with meaningful messages

Collect customers' info on checkout to deliver better experience

Customize & optimize your customers' shopping experience from a single dashboard

Learn how to create offers & discounts on products

Edit the copywriting & messages addressed to your customers according to your brand’s voice & tone

Enable agents to takeover conversations & chat with customers to handle cases that require attention

When an agent - who is talking to the customer - is idle or inactive for number of minutes, you can make AI take over the conversation

Grant your customers the option to end their active conversations with your agents & return to using the AI Bot

AI Bot will take over inactive conversations after a specific period of time, here is how to control it

If your agent's internet is disconnected for a specific period of time, AI Bot will take over the conversation. Learn how to control it.

Set & change your business information, brand name, logo & MUCH MORE

Customers can browse products & services as well as placing tickets themselves

Does your business offers the option to order quantities of the same item?

Allow customers to display your CMS's items detailed view that includes description, gallery of images, embedded video, links & more

Set your currency in your prefered format that will be displayed to your customers & in your admin panel to your team

Learn how to integrate your Tactful's workspace with Zapier.

In this guide, you'll learn how to handle your customers by agent only and without the chatbot, using Tactful AI.

Goodbye to the unexpected customer service outcomes

Choose more than language for your workspace