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Samples Reports

Understand how to use & read the Samples Report

Model Evolution

Understand how to use & read the Model Evolution Report

Reporting & analytics overview

Customer Contact reports are a presentation of Customer Contact metrics that helps you identify actionable insights related to the customer experience. They summarize analytics, agent rankings, service level agreement (SLA) […]

Agent reports

Agent reports can be used to monitor agents activity, performance, compliance with service level agreements, and so on. This group of reports analyzes customer conversations to give insights on the […]