Ticketing Overview Monitor customers’ tickets, follow up with customers’ issues until solved. June 30, 2021
How to add a ticket to a live conversation using Agent Desktop Create tickets on the go while having a live conversation with your customer July 4, 2021
How to search a customer’s ticket inside Agent Desktop Browse customer's previous tickets while you are in a live conversation July 4, 2021
How to add a self-service ticket experience Learn how to allow customers to add tickets themselves July 6, 2021