Frequently asked questions, or FAQs, are a great way to optimize the user experience and boost conversions on your site as a saved reply. They also represent another way to reach out and connect with your target audience.
Let’s see how you can add FAQs to your Tactful dashboard.
![](http://support.tactful.ai/wp-content/uploads/2023/11/image-47-1024x447.png)
Create/edit FAQs
- On the left menu of your workspace, click on Content Manager > FAQ.
- Click the Add New FAQ button or click the edit icon to edit an existing one.
- On the Add New FAQ page, enter a relevant Title.
- Select a language to add FAQ for each 3 languages you’ve chosen before from Language setting.
- Select a language from the Language drop-down list.
- Then in the Answers section, write a simple and straightforward answer to your question. This answer will be used by your agents or chatbot when customers ask questions about your business.
![](http://support.tactful.ai/wp-content/uploads/2023/11/image-20.png)
Import FAQ
Admin can choose to Import FAQS With option of keep the current or delete all before uploading.
![](http://support.tactful.ai/wp-content/uploads/2023/11/image-24-1024x410.png)