Content Manager Overview

Understand how to use Tactful Content Manager
Table of Contents

Who can use this feature

Accessible to


Supported on

Automate Plan

The Content manager is where your products and services are organized to provide an easy browsing experience for your customers.

In this overview, we will have a quick look at the following:


Categories help you arrange your products by type, which simplifies the customer browsing journey.


Items store information about your products/services, including their details, prices, and actions, and can be grouped into one or more categories.


FAQs provide answers to common customer inquiries and can be used as ready-made responses across the platform.

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