Users and Roles
Invite, remove or change roles of your team members from a single dashboard
How to create your Webchat widget and customize appearance
Adjust the colors, icon & position of your webchat to match your brand
Connecting Messenger Channel
Link your “Facebook Business Account” to connect your webpage & Messenger
How to Change Your Brand’s Voice and Tone Using Language Editor
Edit the copywriting & messages addressed to your customers according to your brand’s voice & tone
How to add the Tactful Live Chat Widget to a website builder or CMS-driven websites
If you use a website builder or CMS, copy and paste your Webchat code to your website using your CMS’s custom HTML feature.
How to automatically capture customer’s login info in your Webchat widget
If you already have your customer logged in to your website, make their lives easier and pass their login info to the bot, so that it doesn’t ask for it again. So, the bot will capture user’s data effectively once he opens the webchat widget. Let’s dive in! We’ll use this original snippet example as […]
Email Channel Configuration
How to setup your email channel to start receiving emails in the Unified Inbox
How to Configure Language Settings
Configure languages on your workspace
WhatsApp Channel Prerequisites
Steps and data to prepare before connecting your WhatsApp number to a Tactful Account
Embedding Webchat on Selected Webpages
Add your webchat widget to specific pages on your website only