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Get Started
Categories
Administration
Channels
Service Desk
Unified Inbox
Ticketing
Supervisor Hub
Reports & Analytics
Content Manager
Bot Manager
Troubleshooting
Release Notes
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Contact Us
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Unified Inbox
Learn how to use the “Unified Inbox” to manage conversations & provide great customer experience to your customers.
Categories
Getting Started
Administration
Service Desk
Supervisor Hub
Content Manager
Bot Manager
Getting Started
Administration
Service Desk
Supervisor Hub
Content Manager
Bot Manager
Unified Inbox Status Management
How to Add Notes to Any Conversation
How to Use Whisper Mode to Request Assistance and Chat with Another Team Member
How to Update Customer Info Using Unified Inbox
How to add/search for a Ticket in Live Conversations Using Unified Inbox
How to Filter Conversations Inside Unified Inbox
Agent to agent transfer
Using Attachments in Unified Inbox
Unified Inbox Overview
System Requirements for Unified Inbox
