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Service Desk
Unified Inbox
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Get Started
Categories
Administration
Channels
Service Desk
Unified Inbox
Ticketing
Supervisor Hub
Reports & Analytics
Content Manager
Bot Manager
Troubleshooting
Release Notes
Contact Us
Contact Us
My Workspace
My Workspace
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Service Desk
Efficiently manage all customer interactions, featuring the Unified Inbox for streamlined communication, Ticketing for issue tracking, and Contacts for easy access to customer information.
Categories
Getting Started
Administration
Service Desk
Supervisor Hub
Content Manager
Bot Manager
Getting Started
Administration
Service Desk
Supervisor Hub
Content Manager
Bot Manager
Ticketing Overview
Managing Tickets
Contacts “Customers Dashboard” Overview
Unified Inbox Status Management
How to Add Notes to Any Conversation
How to Use Whisper Mode to Request Assistance and Chat with Another Team Member
How to Update Customer Info Using Unified Inbox
How to add/search for a Ticket in Live Conversations Using Unified Inbox
How to Filter Conversations Inside Unified Inbox
Agent to agent transfer
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