Ticketing Overview
Monitor customers’ tickets, follow up with customers’ issues until solved.
Managing Tickets
How to manage any ticket after being created till resolution
Contacts “Customers Dashboard” Overview
View a list of all customers who interacted with your brand, whether with a conversation, tickets, or transactions
Unified Inbox Status Management
Change your status & control receiving conversations
How to Add Notes to Any Conversation
Leaving notes can help your supervisor & team member understands your take on a specific conversation or common issue
How to Use Whisper Mode to Request Assistance and Chat with Another Team Member
Privately chat with your team member or supervisor using the Whisper Mode
How to Update Customer Info Using Unified Inbox
You can update customer’s info during a live conversation like name, email, address, phone number & more
How to add/search for a Ticket in Live Conversations Using Unified Inbox
Browse customer’s previous tickets while you are in a live conversation
How to Filter Conversations Inside Unified Inbox
Browse AI managed and assigned conversations
Agent to agent transfer
Transfer conversations to other agents through Unified Inbox.