Issues with Push Notifications

1. Notification Permissions Not Set Up Correctly

If users have not allowed the necessary permissions for notifications, they will not receive push notifications. This setup varies by browser:

Chrome:

1. Open Chrome Settings by clicking on the three-dot menu in the upper-right corner.
2. Go to Privacy and Security > Site Settings.
3. Scroll to Permissions and select Notifications.
4. Find your site in the list and ensure it is set to Allow.

Firefox:

1. Open Firefox Menu by clicking on the three lines in the upper-right corner.
2. Select Options > Privacy & Security.
3. Under Permissions, locate Notifications and click Settings.
4. Ensure the site is set to Allow in the permissions list.

2. Browser Settings Blocking Notifications

In some cases, users may have disabled notifications through browser settings:

1. Go to Settings in your browser.
2. Navigate to Privacy and Security.
3. Find Site Settings or Permissions > Notifications.
4. Check that notifications are not blocked for your site.

3. Incognito/Private Browsing Mode

Notifications are often disabled in Incognito or Private browsing modes. To receive notifications, please open the site in a regular browser window.

4. Using an Outdated Browser

Older browsers may not support push notifications. To ensure compatibility:

1. Update your browser to the latest version.
2. Restart the browser and check if notifications are working.

5. Extensions Blocking JavaScript Files

Some browser extensions may block certain JavaScript files, including those necessary for notifications. To resolve this:

1. Open your browser and go to Extensions.
2. Temporarily disable any extensions that might block JavaScript (e.g., ad blockers or privacy-focused extensions).
3. Refresh the page and check if notifications are working.

6. Server-Side Issue

If none of the above steps resolve the issue, it may be a server-side problem on our end. In this case, please contact our support team for further assistance.